Returns & Exchanges

At FitFlop, we want you to be completely satisfied with your purchase, which is why we offer a 28-day return window for all items in their original, unworn condition. If your new footwear isn't the perfect fit, our streamlined process makes returning or exchanging your order simple and hassle-free.

1

Initiate Your Return

Log in to our online returns portal using your order number and email address to select the items you wish to send back.

2

Pack Your Items

Place the unworn footwear in its original packaging and include the completed delivery note inside the box.

3

Attach the Label

Print your prepaid shipping label from the portal and securely affix it to the outside of your package, ensuring any old labels are covered.

4

Drop Off and Track

Take your package to the nearest authorized drop-off point and keep your receipt to track the status of your refund.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing